How we look after your information
Your family photos are precious, and many of them show people you love. This page explains, in plain English, what information we keep, why we keep it, and what you can ask us to do with it.
Every Last Photo is run by [business name], [address]. We are registered with the Information Commissioner's Office, registration number [ICO number].
What we keep
- Your photos. The originals we copy at your visit, and small previews you can look at online.
- Your contact details. Your name, email address, phone number if you give it, and the address where we visit you.
- Your visits and our notes. When we visit, and notes we keep about your account and visits, so that anyone who helps you knows what has been agreed.
- Your payments. Stripe takes your card payments. We never see or keep your card number.
Why we keep it
We keep this information to provide the service you have asked for: to copy and protect your photos, to visit you, to let you look at your archive, and to take your payments. This is the legal basis called "performance of a contract".
We do not sell your information, and we do not use it for advertising.
If you asked to hear when we open
If you left your email address on our coming-soon page, we keep it, with your postcode if you gave it. We use it only to write to you once, when you can book a home visit, and to see where people would like us to visit first. We never share it. The legal basis is your consent: ask us at any time and we delete it. We delete the whole list [when: for example, 3 months after we open].
Where it is kept
- Your original photos are kept in your Vault: two locked copies in two different places in the UK, never connected to the internet.
- Your previews and account details are kept on our website's server, in [country, e.g. the UK].
Who else sees it
We share only what each of these companies needs to do its job for us:
- Stripe, to take your payments.
- [email provider], to send you emails such as sign-in links.
- [website host], which runs our website.
We will never share your photos with anyone except you, and anyone you tell us to share them with. The one exception: if we find illegal material, we will stop work and report it to the police.
Cookies
We use one cookie, to keep you signed in. It is needed for the website to work, so we do not ask for your permission to use it. We do not use advertising or tracking cookies.
How long we keep it
We keep your information while you are a customer. If you cancel, we keep everything for 30 days more, in case you change your mind. After that, we permanently delete every copy of your photos and your details. Before we do, you can ask us for a copy of your whole archive on a drive, [at cost: price].
We keep records of payments for [6 years], because the law requires it.
Your rights
You can ask us to:
- tell you what information we hold about you, and give you a copy;
- correct anything that is wrong;
- delete your information;
- give your information to you, or to someone else, in a form they can use;
- stop using your information in a particular way.
To ask, email [email address] or call [phone number]. We will reply within one month.
If you are not happy
Please tell us first, and we will do our best to put things right. You can also complain to the Information Commissioner's Office at ico.org.uk.
Last updated: [date]